{{contact.first_name}}, this is the other thing people worry about. Won't it sound robotic?
Fair question. The easiest way to settle it is to hear it yourself.
Head to the homepage and try the live agent. Talk to her like she's a real setter. Ask her anything you'd ask a person. Most people forget they're talking to AI about 20 seconds in.
It books appointments the same way it talks to you. A real conversation, not a script read off a card.